Refund Policy

Our 30-day money-back guarantee

Holly & Thistle offers a 30-day money-back guarantee on gift voucher purchases. If you change your mind or are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

This policy is in addition to your statutory rights and does not restrict any rights or remedies available under applicable consumer law or Paddle’s buyer policies.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net. Your order reference and purchase email address will help Paddle find your order.

You can also contact us at hello@hollyandthistle.uk for help with your request. Never send us your full card number or security code.

What happens next

Paddle handles the refund and confirms its status. The time it takes to appear in your account depends on your payment method and bank. A refunded voucher is no longer valid for a workshop.

For payment and refund processing details, see Paddle’s Refund Policy.

Workshop changes or problems

If you need to change an arranged workshop, or there is a problem with the service, email us as soon as possible. Any booking-specific cancellation or rescheduling terms will be explained before the booking is confirmed. They do not override this voucher refund policy, Paddle’s handling of refunds or your statutory rights.